Covid19 and keeping safe
We have temporarily changed our hours to 9-1 Monday to Saturday to better reduce risk of exposure to staff and clients.
Order food off our webstore to maintain your isolation. All orders over $100 qualify for free shipping. Other discounts that we cannot apply in clinic may be available. Or you can pre order/pre pay and pick up at the clinic for no charge.
Update - our provincial association has temporarily changed the rules so that we can create the 'veterinarian/client/patient relationship' through telemedicine and therefore dispense or prescribe to a pharmacy medications for your pet after a telemed consult/without a physical examination
Update - the telemed email address is (at this point) only for setting up telemed appointments, not for general questions. Please address those questions to our clinic staff who are still hard at work 6 days a week and can pass on any messages to Dr Rolfe or book appointments as necessary.
Our number one focus is the health of our patients, however, we must also protect our pet parents and our own staff in these interesting times.
We are keeping the doors locked and asking our clients to come in to the office one at a time, to ensure limited contact. All surfaces are cleaned regularly with an accelerated peroxide based disinfectant. Please pay over the phone with a credit card, or if you have to use debit, use the tap function if possible, otherwise sanitize before and after touching the point of sale unit. We would prefer not to handle cash if possible.
The situation is constantly changing. We will remain open for food sales and medication refills as long as our staff remain healthy.
The dedicated email address is telemed.THCvet@gmail.com. Please know that telehealth is the poor second cousin to an actual physical examination. If your pet's situation is critical, call one of the animal emergency hospitals to see what their policy is at this time.
Check back here, or our facebook page for updates.
Stay safe everyone! Love, Jay and Margaret Rolfe
A locally and privately owned veterinary clinic
Thetis Heights Veterinary Clinic is located in the beautiful Westshore area of Greater Victoria. We are a full service veterinary clinic, providing surgery, dentistry, radiology, laboratory and of course examinations and consultations to our clients and their beloved pets. We are happy to see your dog, cat, bird or reptile.*
Dr Jay Rolfe has been practicing in the Victoria area for over 30 years, starting as an emergency doctor at the Central Victoria Veterinary Hospital, founding the Avian Clinic, which became part of Victoria Veterinary Clinic, then expanding to the Glanford Animal Hospital and finally the Thetis Heights Veterinary Clinic. He has recently contracted his practice to concentrate on better serving his clients from one location.
New Clients Welcome!
(*no poultry or venomous pets please)